Associate Technical Support Specialist (Healthcare Tech)

Location: Remote within the United States; work hours are based on business needs and may include nights and weekends.

Salary: $18.85–$28.27 or $20.83–$31.25 per hour, depending on the listed U.S. compensation tier, plus equity and benefits.

Company

hirify.global uses AI-powered, human-centered technology to deliver personalized musculoskeletal healthcare and improve patient outcomes, experiences, and costs.

What you will do

• Diagnose, investigate, document, and resolve member issues involving hirify.global hardware and software.
• Guide new members through onboarding and provide support by phone, email, and chat.
• Perform root cause analysis and contribute to knowledge-base articles and troubleshooting guides.
• Meet quality, productivity, response-time, and member-satisfaction targets.
• Support peers with complex troubleshooting scenarios and recommend process improvements for recurring issues.

Requirements

• At least 1 year of experience in technical troubleshooting, IT help desk, or software and hardware support.
• Excellent written and verbal communication skills with a member-facing approach.
• Ability to multitask effectively across phone, email, and chat queues.
• Strong analytical and problem-solving skills, including root cause analysis.
• Ability to work remotely within the United States with flexibility for nights and weekends.
• Excellent punctuality, proactive communication, and ability to manage multiple tasks in a remote environment.

Nice to have

• Experience with Zoom, Freshdesk, Salesforce, Mixpanel, JIRA, Tableau, Auth0, or Esper MDM.
• Healthcare or healthcare technology experience, especially in a startup environment.
• Familiarity with PHI and PII compliance standards.
• Technical support or logistics experience with medical devices and hardware.
• Bilingual Spanish or French communication skills.

Culture & Benefits

• Inclusive medical, dental, and vision coverage for employees and family members.
• Support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare is unavailable locally.
• Traditional and Roth 401(k) options with a 2% company match.
• Learning and development stipends.
• Equal opportunity workplace with reasonable accommodations for candidates with disabilities.