Clinical Applications – Service Desk (Healthcare)

Location: Remote, USA; travel to supported locations: 50%

Company

Healthcare organization supporting senior living, home health, hospice, and home care operations across the United States through centralized clinical, legal, HR, training, accounting, IT, and other services.

What you will do

• Resolve service desk tickets for clinical applications through telephone, email, and ticket-based support, including troubleshooting, configuration, maintenance, and escalation.
• Monitor application performance, usage, and user reports to identify and resolve operational issues.
• Improve service desk processes, analyze performance metrics, and maintain documentation of procedures and resolutions.
• Apply security controls and standard operating procedures for user accounts, access, and application usage.
• Train internal teams and end users and develop education and self-support resources for recurring issues.
• Engage with stakeholders across departments to align clinical application usage with operational needs and identify technology improvements.

Requirements

• At least 1 year of experience in customer support, training, implementation, project management, or clinical application use in HCHB.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to provide clear and effective communication to agency staff, internal resources, and other stakeholders.
• Ability to support clinical applications, manage user access, and follow compliance procedures.

Nice to have

• Experience with Homecare Homebase, Forcura, Waystar, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications.

Culture & Benefits

• Medical, dental, and vision plan options.
• Retirement savings through a 401(k) with company match.
• Recognition through the Moments of Truth program.
• Free professional development courses, training sessions, and seminars.
• Culture focused on accountability, learning, collaboration, ownership, and continuous improvement.