LTSS Service Care Manager - Behavioral Health

Location: Hybrid role based in McAllen, Texas, with frequent in-home and other site visits in the Laredo and Eagle Pass service area.

Pay range: $27.02–$48.55 per hour.

Company

hirify.global connects people with healthcare services and focuses on improving access, quality, and cost-effective outcomes.

What you will do

• Evaluate complex and high-risk members with significant mental and behavioral health needs and develop or support individualized care plans.
• Act as a liaison and advocate for members and families when coordinating with physicians, facilities, agencies, providers, and specialists.
• Conduct frequent home and site visits to assess needs, collaborate with resources, and support service delivery.
• Educate members, families, and caregivers on preventive care, treatment options, medications, referrals, benefits, and available services.
• Coordinate medical, behavioral, and social resources, including housing, transportation, employment, meals, foster care, and activities of daily living.
• Document care management activities, support service authorizations, maintain compliance with clinical guidelines, and identify quality improvement opportunities.

Requirements

• Master’s degree in Mental Health or Social Work, or graduation from an accredited school of nursing.
• 2–4 years of related experience.
• Required license or certification based on state contract requirements, such as LCSW, LMFT, LMHC, LPC, or RN with behavioral health experience.
• Experience supporting members with depression, bipolar disorder, schizophrenia, borderline personality disorder, PTSD, substance use disorder, self-injurious behavior, or psychiatric inpatient admissions.
• Ability to perform recurring in-home and site visits within the Laredo and Eagle Pass service area.

Culture & Benefits

• Hybrid, field, office, and remote work schedules may be available depending on role and program eligibility.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Support for mental health first aid, crisis-call handling, field safety, de-escalation, and medication monitoring activities.
• Commitment to equal opportunity, diversity, and inclusive employment practices.