Sr. Customer Success Manager - Merchants (Fintech)

Location: Hybrid work in Chicago, Scottsdale, San Francisco, or New York. Candidates must already be eligible to work in the United States for any employer. Travel is required as needed for merchant meetings, business reviews, conferences, and industry events.

Salary: $135,000–$155,000 USD per year in Phoenix or Chicago; $150,000–$185,000 USD per year in New York or San Francisco. Discretionary bonus and competitive benefits are also available.

Company

hirify.global develops and operates financial technology and payment solutions, including Zelle and Paze, for financial institutions, consumers, and businesses.

What you will do

• Build and expand executive relationships with strategic merchants, channel and issuer partners, and internal stakeholders.
• Own merchant success and commercial growth outcomes, including activation, transaction volume, checkout performance, consumer adoption, campaign effectiveness, and relationship health.
• Develop and execute strategic account growth plans to increase engagement, utilization, and business results.
• Advise merchant partners on Paze’s value proposition, influence strategic decisions, negotiate agreements, and secure stakeholder commitment.
• Monitor post-integration performance, identify risks and opportunities, conduct business reviews, and drive action plans.
• Represent merchant feedback and market insights while coordinating with Product, Marketing, Risk, Technology, Operations, Finance, Legal, and partner-facing teams.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, a related field, or equivalent experience.
• Typically 8+ years of experience in payments, financial services, fintech, customer success, strategic account management, business development, or related client-facing roles.
• Demonstrated success managing and growing strategic merchant or partner relationships and driving adoption, retention, engagement, and revenue growth.
• Strong consultative selling, negotiation, commercial, analytical, financial, communication, presentation, and executive stakeholder management skills.
• Deep understanding of merchants, issuers, processors, networks, digital wallets, and eCommerce payment solutions.
• Successful completion of applicable background check and drug screening requirements is required; visa sponsorship is not available.

Culture & Benefits

• Hybrid work model designed to support collaboration.
• Medical, dental, and vision coverage with HSA and FSA options.
• 401(k) plan with a 100% company safe harbor match on the first 6% deferred.
• Flexible time off or generous PTO, 11 paid company holidays, and one paid volunteer day.
• 12 weeks of paid parental leave and family-planning support through Maven.

Hiring process

• The selection process includes interviews and may include discussions of experience with strategic merchant relationships, payments, commercial growth, and executive stakeholder management.