Customer Care Specialist (Manufacturing)

Location: Genk, Limburg, Belgium; primarily office-based

Company

JLG, an Oshkosh company, provides access equipment, training, and customer support for the construction and access industry.

What you will do

• Manage escalated customer inquiries through phone, email, chat, and ticketing systems.
• Provide technically accurate product and service information and coordinate resolutions with internal teams.
• Support purchase orders, credit memos, forecasts, shipping and receiving activities.
• Troubleshoot transaction issues, shipping discrepancies, returns, and credits.
• Analyze customer feedback, maintain case records, and help document process improvements.
• Assist with onboarding and mentor junior team members.

Requirements

• Associate’s degree in a related field or an equivalent combination of education and experience, including three years total in education and experience.
• Fluent spoken and written English required.
• Strong written and verbal communication and customer resolution skills.
• Ability to navigate JDE, Outlook, Excel, and CRM tools.
• Ability to independently handle routine and non-routine customer service issues.

Nice to have

• Bachelor’s degree.
• Italian and Spanish language skills.

Culture & Benefits

• Professional, temperature-controlled office environment.
• Work includes extended periods of computer and telephone use, with occasional movement around the office.
• Reasonable accommodations may be provided for individuals with disabilities.