German + English Speaking Customer Care Associate (Insurtech)

Location: Brussels, Belgium; hybrid workplace with up to three remote days per week

Company

hirify.global is an insurtech scale-up providing a digital embedded insurance platform used by millions of customers across 32 European countries.

What you will do

• Handle customer inquiries by email and phone in German and English.
• Listen to customers, understand their needs, and summarise issues clearly.
• Guide customers through insurance procedures and provide claims information.
• Track and log requests, complaints, follow-ups, and outstanding actions.
• Explain insurance terminology in clear, customer-friendly language.
• Support inbound sales conversions and administrative tasks, including payment follow-ups, contract changes, mail handling, and CRM updates.

Requirements

• Native-like proficiency in German and English, both written and spoken.
• BA or MA degree in languages, business, or a related field.
• Strong interest in customer service and excellent communication skills.
• Comfort with computers and the ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• Pragmatic, positive, team-oriented approach; prior customer support or call-handling experience is beneficial.

Culture & Benefits

• Comprehensive insurance training is provided.
• Flexible hybrid work with up to three remote days per week.
• Ability to work from anywhere for one month per year.
• 28 days off, including eight additional days beyond the legal minimum.
• Dedicated workspace at WeWork on Rue du Commerce 31 in Brussels, with a terrace and regular social events.
• Collaborative, inclusive environment with opportunities to learn and make an impact in a fast-growing insurtech.