Customer Support Coach (SaaS)

Location: Remote; Belgium, Greece, Morocco, Portugal, South Africa, or Switzerland

Company

hirify.global develops a unified hospitality software platform for hotels and properties in more than 150 countries, integrating with hundreds of partners and using AI-powered solutions.

What you will do

• Support hotel properties in using the hirify.global software.
• Resolve customer inquiries through phone, email, live chat, and other support channels.
• Troubleshoot escalated issues and make outbound customer calls when needed.
• Build customer relationships through empathetic support that drives loyalty, retention, and software adoption.
• Collect customer feedback and requirements for future software releases.
• Create and update training materials while keeping support resources current with system updates.

Requirements

• At least one year of hospitality experience in a hotel, hostel, B&B, or similar environment, including front desk, night audit, revenue management, general management, or a comparable role.
• Native or fluent English and native or fluent Spanish, Portuguese, French, or German.
• Strong communication, problem-solving, emotional intelligence, learning agility, and a positive attitude.
• A compatible degree program or more than two years of proven experience in the field.
• Computer and systems proficiency.
• Reliable internet or Wi-Fi connection.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Remote-first and permanently remote work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays with an extended weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.