Customer Service Representative (Marine)

Location: Petit-Rechain, Belgium; hybrid work with the possibility to work from home two days per week

Salary: €41,500–€52,000 annually, payable in 13.92 installments

Company

hirify.global is a global marine company developing technologies and products for recreational boating and experiences on the water.

What you will do

• Process customer orders according to sales conditions and company policies.
• Monitor credit status, product allocation, order priorities, and consignment orders.
• Respond to customer inquiries about billing, services, prices, promotions, products, and sales by phone and email.
• Coordinate shipment planning with customers and provide preparation instructions to the Distribution Center.
• Identify upselling opportunities and develop improvement plans based on customer survey feedback.
• Coordinate product bookings, shipments, and returns for boat shows and participate in customer service improvement initiatives.

Requirements

• Relevant bachelor’s degree.
• 1–3 years of experience in customer service or international trade.
• Working knowledge of MS Office and Salesforce.
• Fluent French and advanced business English, both verbal and written.
• Ability to multitask, prioritize work, and provide accurate, timely service.
• Organized, precise, conscientious, dynamic, and proactive approach.

Culture & Benefits

• Hybrid work arrangement with two home-office days per week and a daily net allowance.
• Bonus plan targeting 5% of annual salary.
• €10 meal vouchers, five additional extra-legal vacation days, group pension, disability plan, and hospitalization insurance.
• LinkedIn Learning access and employee discounts on boats, engines, and parts and accessories.
• Employee boat rental program and a rewarding work environment focused on growth and performance.