Consumer Customer Support Manager (Automotive)

Location: Bridgestone Tower

Company

hirify.global develops, manufactures, and markets Bridgestone, Firestone, and associated-brand products and mobility solutions as part of Bridgestone's global strategic region.

What you will do

• Lead daily consumer order management, customer support, and shipment execution activities.
• Provide visibility into SAP order flow, remove processing barriers, and improve operational execution.
• Resolve backorders, improve order fill rates, and support new product transitions.
• Coordinate with Sales, Supply Chain, and Distribution Center teams to align shipments with forecasts, annual plans, and growth targets.
• Monitor KPIs, establish operating standards, and drive continuous improvement using data.
• Recruit, coach, develop, and manage the performance of a high-performing customer support team.

Requirements

• Bachelor’s degree or 6+ years of relevant experience.
• 3–5 years of leadership or management experience and 5+ years in a customer-facing role.
• Experience developing teams and driving performance.
• Proficiency with SAP, Tableau, and Microsoft Office Suite.
• Strong communication, problem-solving, and cross-functional leadership skills.
• Employment eligibility verification through Form I-9 is required; temporary work authorization or the need for sponsorship may disqualify candidates.

Nice to have

• Automotive or tire industry experience.

Culture & Benefits

• Supportive onboarding, training, and regular mentorship.
• Inclusive and collaborative work environment.
• Opportunities to contribute to corporate social responsibility activities.
• Focus on agility, work-life effectiveness, and long-term well-being.
• Global, dynamic, and challenging work environment.