Director Client Outcomes (Healthcare)

Location: Remote US

Salary: $110,000–$150,000 per year

Company

Healthcare technology company providing an FHIR-based health data platform and data management solutions used by healthcare stakeholders in more than 20 countries.

What you will do

• Lead business solutions and client outcomes for significant US health insurance accounts.
• Run strategic reviews that connect technical delivery with client business outcomes.
• Build relationships with business leaders across Claims, Quality, and Member Experience.
• Manage scope boundaries, change orders, billable hours, and account profitability.
• Partner with Sales on cross-selling, upselling, expansion opportunities, and contract renewals.
• Report on account health, support product-market fit, and provide market intelligence for product development.

Requirements

• 8+ years of experience in account management, product management, or equivalent work with health insurance payers.
• Experience communicating complex technical matters to non-technical audiences.
• Strong relationship-building skills with clients, vendors, and cross-functional teams.
• Ability to work autonomously, assess complex matters, and escalate appropriately.
• Understanding of CMS and its impact on payer organizations.
• Functional knowledge of healthcare interoperability, FHIR standards, and strategic Executive Business Reviews.

Nice to have

• 1+ year of people leadership or people management experience.
• Post-secondary education in Business or a related field.

Culture & Benefits

• Remote work environment with flexible time away from work, PTO, personal days, and sick days.
• Health and medical benefits, life and disability coverage, and an employee assistance program.
• RRSP/TFSA/401K employee contribution options.
• FHIR study program and Skillsoft learning resources.
• Workplace focused on respect, inclusion, diversity, equity, belonging, and employee empowerment.