Customer Success Specialist (SaaS)

Location: Denver, Colorado; hybrid work with one day per week in the downtown office

Salary: $60,000–$65,000 annual base salary, plus 20% variable compensation paid quarterly

Company

Global SaaS provider of inventory management and supply chain software for product sellers, connecting inventory, sales, receiving, and shipping across multiple channels and systems.

What you will do

• Help customers maximize value from the inventory management platform and increase feature adoption, engagement, and business impact.
• Proactively engage customers, provide solutions, and communicate product enhancements and changes.
• Partner with Sales, Onboarding, Product, and Engineering teams to address customer needs and remove barriers.
• Monitor customer health, identify risks, and support retention and growth.
• Develop and systematize scalable solutions and customer success best practices.
• Share customer feedback internally to improve products and customer experience.

Requirements

• Approximately 2+ years of relevant experience in a customer-facing role.
• Experience handling difficult customer conversations and resolving issues.
• Ability to work cross-functionally, identify solutions, and support customer adoption.
• Self-motivated, compassionate, curious, and adaptable in a rapidly changing environment.
• Bachelor’s degree.
• Ability to work from Denver and attend the downtown office one day per week.

Nice to have

• Experience in SaaS customer success, account management, or sales.

Culture & Benefits

• Medical, dental, and vision coverage with a 401(k) company match.
• Flexible PTO policy.
• Remote work flexibility within the hybrid arrangement.
• Diverse and inclusive environment focused on equality and individual authenticity.
• Frequent company-sponsored events.