Customer Success Analyst

Location: Hybrid role based in the Reston, Virginia office, United States; may require up to 20–30% travel.

Salary: $75,000–$90,000 annually, plus a $5,000–$15,000 bonus.

Company

hirify.global builds SaaS software that helps warehouse, distribution, and logistics organizations improve team engagement, operational performance, profitability, and career growth.

What you will do

• Support Customer Success Managers with post-go-live customer relationships, questions, follow-up actions, and account handoffs.
• Maintain success plans, account charters, customer documentation, milestones, and outcome tracking.
• Monitor platform usage, engagement, performance metrics, and customer health indicators to identify trends and risks.
• Support adoption programs, customer outreach, enablement activities, training, and Train-the-Trainer initiatives.
• Prepare customer-facing materials, presentations, reporting, and communications for new platform features.
• Collaborate with Customer Success, Implementation, Product, Support, and Account Management teams to resolve issues and improve adoption and retention.

Requirements

• BA/BS degree or equivalent experience.
• 0–3 years of experience in Customer Success, Account Management, Operations, Consulting, Project Coordination, or a related field.
• Strong organizational, time management, written communication, and verbal communication skills.
• Analytical mindset with the ability to interpret data and identify trends.
• Ability to manage multiple priorities in a fast-paced environment and work with customer-facing and internal stakeholders.
• Ability to work from the Reston, Virginia office in a hybrid arrangement and travel up to 20–30%. Visa sponsorship is not available.

Nice to have

• Experience in supply chain, logistics, warehousing, manufacturing, or workforce management.
• Familiarity with customer success concepts, adoption programs, or account health monitoring.
• Experience with SaaS platforms, customer-facing reporting, dashboards, or business reviews.
• Familiarity with HubSpot, Zendesk, Linear, Gainsight, Salesforce, or similar platforms.
• Experience supporting enterprise or multi-site customers.

Culture & Benefits

• Inclusive workplace focused on learning from diverse backgrounds, experiences, abilities, and perspectives.
• Equal opportunity employment with reasonable accommodations available during interviews and employment.
• Variable compensation linked to individual and company performance, including customer adoption, retention, and long-term value realization.