Customer Success Manager (SaaS)

Location: Hybrid work with regular in-office presence required in Toronto, Canada, or Rogers, Arkansas, United States.

Annualized on-target compensation: $65,400–$98,100 CAD, including base salary and annualized commission target.

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Manage a portfolio of 200+ CPG brand accounts with net shipments of up to $2M.
• Execute standardized onboarding and customer success planning processes.
• Monitor account health, adoption indicators, satisfaction, renewals, and expansion opportunities.
• Identify at-risk customers, flag escalations, and implement targeted adoption campaigns.
• Gather customer insights and recommend process improvements for go-to-market expansion.
• Use CRM systems, spreadsheets, AI tools, and reporting workflows to manage operational tasks efficiently.

Requirements

• 1–2 years of relevant customer-facing experience in sales, support, account management, or a similar role; relevant internship or project experience may be considered.
• Familiarity with SaaS business models or experience supporting SaaS customers.
• Strong written and verbal communication skills.
• Proficiency with CRM systems, spreadsheets, and AI tools or the ability to learn them quickly.
• Comfort with data analysis, KPI tracking, trend interpretation, and reporting.
• High school diploma or equivalent; a bachelor's degree is preferred.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Comprehensive benefits supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, belonging, and equal employment opportunity.