Customer Success Manager (SaaS)

Location: Atlanta/Alpharetta, Georgia, United States; 20% travel required

Salary: $65,100–$89,700 per year; commission eligible

Company

hirify.global provides connected technology solutions for planning, design, construction, transportation, and asset lifecycle workflows.

What you will do

• Lead customer success strategies through business value discussions, account reviews, and tailored adoption plans.
• Build and execute product utilization and rollout strategies with key client stakeholders.
• Monitor customer health, usage trends, retention, and expansion opportunities.
• Identify churn risks and develop actions to improve customer outcomes.
• Collaborate with internal teams and product experts while representing the customer voice.

Requirements

• 5+ years of experience in customer success or account management, ideally in a SaaS environment.
• Experience developing strategies that maximize technology solution value for assigned accounts.
• Strong active listening skills and a customer-centric approach to solving root causes.
• Ability to build relationships with decision-makers, executive sponsors, and end-users.
• Ability to work cross-functionally and manage customer-facing strategies.
• Availability to work in the Atlanta/Alpharetta, Georgia area and travel 20%.

Nice to have

• Experience managing enterprise portfolios in industrial technology, construction, or SaaS.
• Familiarity with account health metrics and customer success frameworks.
• Construction industry experience, such as project management, estimating, project finance, or project engineering.
• Understanding of general contracting, subcontracting, and real estate development.
• Technical aptitude for learning Document Crunch products, business models, and emerging technologies.

Culture & Benefits

• Purpose-driven work focused on improving safety, efficiency, and sustainability.
• Collaborative and supportive work environment.
• Culture that encourages initiative, ownership, and proactive execution.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, parental leave, and employee stock purchase plan.

Hiring process

• Submit an online application through the posting.
• Applications are accepted on an ongoing basis until the position is filled.