Customer Service Account Management Specialist

Location: Tyler, Texas, United States

Company

hirify.global is part of the Freudenberg Group.

What you will do

• Serve as a primary contact for customer inquiries, requests, and issue resolution.
• Support customer onboarding, follow-ups, service check-ins, and adoption activities.
• Investigate order, delivery, documentation, and service issues; coordinate resolutions and escalate risks when needed.
• Monitor feedback, service trends, CRM activity, order behavior, and issue patterns to support retention and account health.
• Identify service gaps and customer pain points, recommend improvements, and assist with implementation.
• Maintain accurate CRM and customer service records and support KPI reporting.

Requirements

• Bachelor’s degree in Business, Communications, Customer Service, or a related field preferred; equivalent experience may be considered.
• 5–7 years of experience in customer service, customer experience, customer success, sales support, or a related customer-facing role.
• Experience resolving customer issues, managing follow-up actions, and communicating with internal and external stakeholders.
• Experience with CRM, ERP, customer service, or case management systems.
• Strong organization, analytical thinking, problem-solving skills, attention to detail, and data accuracy.
• Ability to travel as needed for customer visits, training, or internal meetings.

Culture & Benefits

• Full-time employment.
• Equal opportunity employment with a commitment to diversity and inclusion.