Supervisor - Customer Service

Location: Reading, Pennsylvania, United States; full-time onsite

Company

hirify.global produces premium specialty alloys and advanced process solutions for aerospace, transportation, medical, energy, and other critical applications.

What you will do

• Manage and improve customer service operations, business systems, processes, and policies.
• Increase the effectiveness of quoting, order entry, invoicing, and coordination with business functions.
• Drive customer satisfaction, operational excellence, cost reduction, and continuous improvement initiatives.
• Collaborate with logistics, purchasing, sales, international operations, credit, planning, manufacturing, quality, and finance.
• Lead daily problem solving, departmental re-engineering, metrics development, and process compliance.
• Select, coach, develop, and manage the performance and succession planning of the customer service team.

Requirements

• High school diploma required.
• At least 4 years of account management experience.
• Experience supervising a minimum of two employees.
• Ability to coordinate daily team activities and work with cross-functional departments.
• Knowledge of customer service best practices, operational improvement, and problem resolution.

Nice to have

• Two- to four-year degree from an accredited institution.
• At least 2 years of people management experience.

Culture & Benefits

• Team-oriented, customer-focused, and quality-driven work environment.
• Responsibility for maintaining a safe workplace and supporting environmental quality in local communities.
• Medical, dental, vision, life, disability, and flexible spending account coverage.
• 401(k) plan with company contributions.
• Additional employee benefit options.