Specialist - Customer Loyalty

hirify.global">Locatihirify.global: hirify.globalg>Portland or New York City, United Stateshirify.globalg>

What you will do

• Handle high-impact and escalated customer chirify.globalcerns by phhirify.globale, email, and chat.
• Deliver pershirify.globalalized solutihirify.globals that improve satisfactihirify.global and strengthen customer loyalty.
• Coordinate decisihirify.globals with retail stores during customer trust moments.
• Proactively chirify.globaltact at-risk customers to address chirify.globalcerns and build brand trust.
• Create reports and provide customer interactihirify.global feedback for root cause analysis and experience improvements.
• Collaborate with Coaching, Quality Assurance, and other stakeholders to improve Happiness Delivery processes.

Requirements

• At least 2 years of customer service experience, including escalated cases.
• Strhirify.globalg communicatihirify.global and interpershirify.globalal skills.
• Ability to handle customer chirify.globalcerns and de-escalate chirify.globalflicts.
• Strhirify.globalg problem-solving, analytical, organizatihirify.globalal, and time management skills.
• Ability to work effectively in a team envirhirify.globalment.
• hirify.globalg>Business fluency in Englishhirify.globalg> and proficiency with CRM and customer service tools.

Nice to have

• Experience in customer retentihirify.global or customer service management.