Customer Account Representative

Location: Dallas, TX; full-time, on-site position

Company

hirify.global is a marketing firm that develops creative, strategic, and innovative marketing solutions.

What you will do

• Manage a portfolio of customer accounts and act as the primary liaison for account-related inquiries.
• Respond to customer emails, calls, and other communications.
• Address and resolve customer issues efficiently while providing excellent service.
• Monitor account activity and compliance with company policies and procedures.
• Build customer relationships that support loyalty and retention.
• Collaborate with internal departments to escalate concerns and product enhancement requests.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or account management.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Proficiency in Microsoft Office Suite and CRM software.

Nice to have

• Degree in business or a related field.

Culture & Benefits

• Full-time on-site work with growth potential.
• Medical, dental, and vision benefits, plus paid time off.
• Training and development support.
• Collaborative team environment.
• Opportunity to work with an innovative, purpose-driven marketing company.