Customer Satisfaction Supervisor (Automotive)

Location: Ciudad Juarez, Mexico; onsite, full-time position.

Company

hirify.global designs and delivers electrical distribution systems for vehicles, robotics, energy platforms, and other electrified, automated, and connected products.

What you will do

• Manage customer complaint responses according to customer-specific requirements and quality procedures.
• Act as the primary liaison between customers and the plant on quality-related matters.
• Lead root cause analysis, containment, permanent corrective actions, and recurrence-prevention activities.
• Coordinate cross-functional teams handling quality alerts, interim containment, sorting, RMA processes, and warranty-return investigations.
• Monitor customer KPIs and drive continuous improvement initiatives.
• Prepare customer quality reports, presentations, and communications while sharing lessons learned and best practices.

Requirements

• Completed bachelor's degree in engineering or a related field.
• Advanced English proficiency required.
• Previous experience as a supervisor.
• Experience in the automotive industry, preferably in wire harness manufacturing.
• Advanced computer skills and proficiency with Microsoft Office Suite.
• Strong analytical, statistical data analysis, leadership, decision-making, problem-solving, communication, and organizational skills.

Nice to have

• Experience in an automotive manufacturing environment.
• Experience with wire harness production and quality systems.
• Experience with customer quality management, 8D, 5 Why, Ishikawa, and continuous improvement tools.

Culture & Benefits

• Medical and life insurance.
• Flexible retirement plan.
• Training, coaching, professional development, and internal and external certifications.
• Scholarships and tuition reimbursement.
• Recognition for innovation and excellence, with opportunities to contribute to the community.