Senior CX Strategist (AI)

Location: Light hybrid onsite/remote work in the Chicago area preferred; remote locations across the United States are also accepted. Travel to client sites may be required up to 15% of the time.

Base salary: $97,000–$145,400 annually, with potential additional earnings through incentive programs.

Company

hirify.global provides CX/UX strategy and digital transformation services for diverse client organizations, including complex enterprises.

What you will do

• Lead CX and employee experience strategy projects from discovery through implementation across experience innovation, organizational change, and technology transformation.
• Develop end-to-end strategies covering journey management, omnichannel orchestration, service design, experience architecture, future visioning, and roadmapping.
• Plan and conduct research using observations, interviews, usability testing, surveys, workshops, and related methods; analyze findings and translate them into actionable recommendations.
• Facilitate ideation, evaluation, participatory design sessions, and collaborative workshops with clients and cross-functional teams.
• Create strategic visions, narratives, concepts, journey maps, service blueprints, experience maps, scenarios, presentations, and roadmaps.
• Collaborate with UX, design, brand, content, data, product, technology, AI, CMS, CRM, and analytics partners while mentoring junior strategists and contributing to practice development.

Requirements

• 4 or more years of experience in CX, service design, UX, product strategy, or related strategy work in an agency, consultancy, or complex enterprise environment.
• Expertise in human-centered research methods, including contextual observation, interviews, design workshops, surveys, intercepts, and usability testing.
• Experience analyzing qualitative and quantitative data, synthesizing findings, documenting assumptions and limitations, and developing actionable recommendations.
• Experience leading ideation, collaboration, evaluation, or participatory design workshops grounded in design thinking or human-centered design.
• Experience creating CX and design strategy artifacts and communicating complex ideas through clear storytelling, visuals, and written and verbal communication.
• Ability to travel to client sites up to 15% of the time and work from the United States.

Nice to have

• Experience applying AI to research planning, synthesis, concept development, or artifact creation while evaluating output quality, privacy, bias, and other risks.
• Experience assessing how AI may affect client businesses, customers, employees, workflows, and service models.

Culture & Benefits

• Inclusive, collaborative environment supporting autonomy, thoughtful decision-making, healthy debate, and shared ownership.
• Medical coverage with Blue Cross Blue Shield PPO and employer-funded health savings account contributions.
• Dental, vision, life, AD&D, short-term disability, and long-term disability coverage.
• 401(k) plan with pre-tax or post-tax contributions and employer matching.
• Four weeks of paid time off, company holidays, paid parental and primary caregiver leave, and transportation benefits.