Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057506

Location: USA - Coppell, TX; hybrid attendance at the closest office within 50 miles for eight days per month

Salary: $85,600.00–$149,400.00 USD annually, plus eligibility for a bonus

Company

hirify.global provides professional information, software solutions, and services for tax and accounting, healthcare, financial and corporate compliance, legal and regulatory, and corporate performance sectors.

What you will do

• Lead complex, multi-phase CX/UX research studies that identify opportunities to improve user experience and business value.
• Combine qualitative and quantitative data through mixed research methodologies.
• Present insights to senior stakeholders and executives to influence product and business decisions.
• Synthesize findings into executive summaries, workshops, reports, and actionable recommendations.
• Partner with designers, product managers, and engineers to translate research insights into product and design roadmaps.
• Develop personas, archetypes, journey maps, research artifacts, and standardized research practices.

Requirements

• Bachelor’s degree in design, HCI, behavioral sciences, or a related discipline, or equivalent relevant experience with advanced UX training or certification.
• 5+ years of experience in user research for digital solutions, including leadership of research planning and execution.
• Advanced skills in research planning, qualitative and quantitative data analysis, report writing, and presentation.
• Ability to collaborate with and influence designers, product managers, engineers, executives, and other stakeholders.
• Strong working knowledge of AI, agentic workflows, and their application to user research and product development.
• Ability to work in a hybrid arrangement with office attendance eight days per month.

Nice to have

• Experience in B2B environments and enterprise solutions.
• Knowledge of tax and accounting solutions and customer workflows.
• Familiarity with Great Question, UserZoom, Pendo, or similar research and analytics platforms.

Culture & Benefits

• Collaboration with a CX/UX team and cross-functional product organization.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• In-person interviews may be required at a hirify.global office.

Hiring process

• Share a past project demonstrating the ability to scope research and communicate findings that drive business impact; a portfolio is not required.
• Participate in interviews without AI tools or external prompts, including in-person interviews when required.