Senior UX Researcher, Field & Consumer Research

Location: Remote within the United States

Salary: $147,600–$221,400 annually in Zone 1 and $137,900–$206,900 annually in Zone 2, depending on location.

Company

hirify.global provides an AI-powered matching process that connects candidates with hiring companies.

What you will do

• Conduct generative and evaluative research across professional field experiences, technician workflows, consumer payments, marketplace experiences, and agent interactions.
• Study business users and their end consumers through contextual inquiry, in-home studies, on-site sessions, ride-alongs, usability testing, and other research methods.
• Translate behavioral insights into product features, design priorities, strategic direction, and roadmap decisions.
• Define research strategies, prioritize high-impact studies, and collaborate with Data Science and Analytics teams to measure outcomes.
• Apply AI-assisted analysis techniques to create reusable insights, research assets, and prompts.
• Mentor Associate UX Researchers and coach Product Designers and Product Managers in planning, conducting, and interpreting research.

Requirements

• 5–8 years of experience contributing to products or features from concept through launch and optimization.
• Proven experience researching both business users and end consumers, preferably in two-sided or multi-sided products.
• Hands-on field research experience involving technicians, frontline workers, or comparable participants.
• Strong knowledge of qualitative and quantitative UX research methods, with sound judgment in selecting approaches.
• A research portfolio demonstrating actionable deliverables and measurable connections to product or business objectives.
• Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or a related field, or equivalent practical experience.

Nice to have

• Experience coaching designers, product managers, or other non-researchers to conduct their own research.
• Experience with innovative research and participant-recruiting techniques.

Culture & Benefits

• Full-time remote work within the United States with flexible paid time off and support for autonomous work.
• Annual bonus and equity included in the total compensation package.
• Learning and development opportunities, comprehensive onboarding, and leadership training.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth benefits.
• Family-support benefits including parental leave, fertility services, surrogacy and adoption reimbursement, and maternity support.
• Collaborative, agile, design-led environment focused on continuous learning and customer impact.

Hiring process

• hirify.global uses an AI-powered matching process to evaluate applications against the role requirements.
• Shortlisted candidates are shared with the hiring company, which manages interviews, assessments, and final decisions.