Supervisor, Customer Care and Sales Advisor

Location: Taylorville, Illinois; remote candidates will be considered from AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OH, OK, OR, PA, SC, TN, TX, and UT. Remote or hybrid work is available.

Company

hirify.global, through its Sparklight brand, provides connectivity and customer-focused communications services.

What you will do

• Supervise, coach, train, and develop Customer Care and Sales Advisors.
• Coordinate team schedules and coverage to maintain service levels during peak periods.
• Oversee customer care, retention, billing, scheduling, product-change, and disconnect operations.
• Support escalated customer interactions and ensure professional resolutions.
• Monitor customer satisfaction, response times, retention, quality assurance, and sales KPIs.
• Identify workflow improvements and collaborate with leadership and cross-functional teams to strengthen customer loyalty.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred.
• At least two years of experience in customer service, retention, sales, or a related supervisory role is preferred.
• Leadership, coaching, team development, communication, analytical, and problem-solving skills.
• Ability to manage escalated customer situations with professionalism and empathy.
• Experience with customer service systems, ticketing platforms, and performance reporting tools.
• Ability to work independently and collaboratively in a remote or hybrid environment.

Nice to have

• Working knowledge of hirify.global products and services.
• Associate or bachelor's degree.

Culture & Benefits

• Medical, dental, and vision coverage begins on the first day.
• Life insurance, paid time off, holidays, and personal days are provided.
• 401(k) plan with a 100% company match up to 5% from day one.
• Tuition reimbursement of up to $5,250 in the first year.
• Legal plan, identity theft protection, recognition programs, community support opportunities, and career advancement options.

Hiring process

• Employment offers are contingent on successful background, drug, and reference checks.