Inbound Supervisor (Healthcare)

Location: Remote contact center

Company

hirify.global operates a healthcare-focused business with clinical inbound patient care coordination services.

What you will do

• Manage an assigned clinical inbound team and oversee day-to-day contact center operations.
• Coach employees on productivity, call quality, attendance, and overall performance.
• Track queue calls, texts, wait times, attendance, breaks, PTO, and team performance.
• Analyze efficiency, outcomes, resources, and operational data to support process decisions.
• Establish controls to ensure SLA and KPI targets are consistently met.
• Prepare recurring reports, support patient satisfaction initiatives, and ensure accurate payroll timesheets.

Requirements

• At least 1 year of supervisor or management experience in a remote contact center.
• Proficiency in Excel and/or Google Docs and Sheets.
• Strong verbal and written communication, organization, problem-solving, adaptability, and multitasking skills.
• Ability to coach, motivate, and encourage employees through positive communication and feedback.
• Current active Compact LPN license required; willingness to obtain multistate licenses within the ChartSpan footprint.
• Ability to maintain HIPAA and Medicare Fraud, Waste, and Abuse compliance.

Culture & Benefits

• Remote contact center work environment.
• Ongoing communication and feedback across clinical teams.
• Responsibility for monitoring approved paid time off and attendance records.