Supervisor (Customer Support)

Location: Work from home in the United States

Company

hirify.global provides technology-enabled business process management services and healthcare domain expertise, supporting clinical services, member engagement, provider solutions, claims, payment integrity, and analytics.

What you will do

• Coach, develop, and motivate customer service representatives to achieve account and organizational KPIs.
• Monitor employee performance through coaching tools, dashboards, reporting, and call center metrics.
• Manage coaching, accountability, recognition, and performance review activities.
• Communicate client and organizational expectations and create daily and weekly action plans.
• Handle escalated and unresolved customer calls while supporting high-quality service.
• Lead cross-functional improvement initiatives and promote teamwork, compliance, and productivity.

Requirements

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• At least one year of customer service, call center, or related experience, including 12 months in a supervisory capacity.
• Strong interpersonal, customer service, problem-solving, communication, and conflict resolution skills.
• Proficiency with computers, software applications, phone systems, dashboards, and reporting tools.
• Ability to coach and evaluate employees, manage workloads, delegate tasks, and improve team efficiency.
• Must work from home in the United States.

Nice to have

• Healthcare industry experience.
• Associate or bachelor’s degree.

Culture & Benefits

• Work-from-home arrangement.
• Focus on teamwork, cooperative effort, and continuous improvement.
• Responsibilities include maintaining a clean, safe, and unobstructed work area.