Supervisor Customer Care (Customer Care)

Location: Work from home; applications accepted only from Texas, Oklahoma, Alabama, and Georgia. Headquarters: Katy, Texas. Schedule: 1:00 p.m.–10:00 p.m. CST, with flexibility for mornings, nights, weekends, and holidays as business needs require.

Company

hirify.global is a sports and outdoor retail company focused on customer service and team member development.

What you will do

• Lead team member recruiting, onboarding, coaching, performance management, evaluations, corrective action, and career growth planning.
• Identify and implement process improvements that increase service quality, operational efficiency, customer satisfaction, and department performance.
• Manage payroll validation, attendance and timekeeping reviews, report auditing, performance tracking, documentation, and policy compliance.
• Handle escalated customer issues, provide accurate resolutions, coach team members, and identify ways to improve the customer experience.
• Partner with Customer Care leadership and peers on business initiatives, shared goals, best practices, collaboration, and continuous improvement.
• Respond to customer inquiries through multiple channels and maintain knowledge of company policies, procedures, and safety rules.

Requirements

• Associate's degree in a relevant field or equivalent related work experience.
• At least 2 years of related experience.
• Strong written and verbal communication, analytical, problem-solving, prioritization, and organizational skills.
• Ability to work independently, build partnerships, influence outcomes, and collaborate across teams.
• Regular attendance, reliable broadband internet, and suitable monitors may be required based on location.

Nice to have

• Experience in customer care, contact centers, retail service, or people leadership.

Culture & Benefits

• Full-time employment with a people-focused, purpose-driven retail organization.
• Opportunities for professional growth, career development, and meaningful team collaboration.
• Work-from-home arrangement with occasional travel as needed to support business continuity.
• Flexible scheduling may be required to support business operations.