Senior IT Support Engineer

Location: Primarily on-site at the Sunnyvale headquarters, with remote and after-hours work as business needs require; must be available for extended workdays, weekends, maintenance windows, cutovers, incident response, and travel to other hirify.global and KSF sites.

Base salary: $115,000–$135,000 per year, depending on experience. Equity in the form of stock options is also offered.

Company

hirify.global is a security technology company building an autonomous security service combining autonomous machines, AI-driven software, and security professionals.

What you will do

• Serve as the Tier 2/3 escalation point for Windows and macOS hardware, software, connectivity, identity, and endpoint issues; perform root cause analysis and implement permanent fixes.
• Own device lifecycle management, including imaging, zero-touch provisioning, compliance, application deployment, patching, and secure decommissioning through Microsoft Intune and Apple Business Manager.
• Administer Microsoft 365, Okta, Microsoft Entra ID, endpoint security, networking, access control, remote support, and password management platforms.
• Design PowerShell automation and API integrations for user lifecycle management, bulk administration, reporting, licensing, and ITSM workflows.
• Lead infrastructure, security tooling, network and AV, ITSM automation, AI tooling, and subsidiary or acquisition integration projects from requirements through cutover and post-implementation support.
• Gather business requirements, design workflows, evaluate vendors, improve Freshservice ITSM operations, mentor IT Support Analysts, and maintain standards, documentation, runbooks, and operational reporting.

Requirements

• 8–10 years of progressive corporate IT experience supporting Windows and macOS endpoints, including at least 3 years in a senior, lead, or escalation-tier role.
• Experience independently owning multi-month IT infrastructure or platform projects from requirements through cutover, including vendor and stakeholder management.
• Business analysis experience covering requirements gathering, process mapping, gap analysis, functional documentation, and vendor evaluation.
• Technical leadership experience mentoring junior analysts, setting technical standards, and reviewing others’ work; formal direct reports are not required.
• Expert Okta SSO and Microsoft Entra ID administration, including user lifecycle, MFA, conditional access, application SSO, SCIM provisioning, app assignment, access provisioning and revocation, and Okta Workflows automation.
• Advanced hands-on Microsoft Intune and Apple Business Manager experience, including MDM enrollment, compliance policies, application deployment, and device lifecycle management at scale.
• Admin-level Microsoft 365 proficiency across Exchange Online, SharePoint, OneDrive, Teams, and the M365 Admin Center; Exchange Online PowerShell is required.
• Strong PowerShell scripting for automation, bulk user and group management, system administration, and Microsoft 365 and Okta API integrations.
• Configuration and workflow-design experience with Freshservice or a comparable ITSM platform, including service catalog, automation rules, SLA policy, asset management, and reporting.
• Working knowledge of SentinelOne EDR and Microsoft Defender for Endpoint, including agent deployment, policy management, and alert triage.
• Solid networking fundamentals covering DNS, DHCP, VLAN segmentation, firewall policy, and switch-level troubleshooting in a managed environment such as SonicWall or Aruba.
• Practical business fluency with AI tooling such as Claude, ChatGPT, Replit, and Freshservice Freddi AI, including deployment, governance, and training others.
• Excellent written and verbal communication, including requirements documentation, stakeholder meetings, and executive briefings.
• Availability for extended workdays, weekends, after-hours maintenance, cutovers, incident response, on-site work at Sunnyvale HQ, remote work, and travel to other company sites.
• A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred; equivalent education and hands-on experience will be considered.

Nice to have

• Experience supporting a publicly traded company, including SOX-adjacent IT controls and audit evidence production.
• Experience with M&A or subsidiary IT integration involving domains, tenants, identity, and devices.
• Slack Enterprise administration, GitHub SSO integration, or Keeper Password Manager administration.
• Exposure to Brivo physical access control and Neat, Logi, or ClickShare AV and conferencing platforms.
• Familiarity with NetSuite, ADP, HubSpot, Atlassian, or ClickUp.
• Conversational Spanish for supporting field and facilities teams.
• Certifications such as CompTIA Network+ or Security+, Microsoft MD-102, AZ-800, or SC-300, Okta Certified Administrator or Consultant, Apple Certified Support Professional, ITIL Foundation v4, CAPM, PMP, or CBAP.

Culture & Benefits

• Cloud-first IT environment supporting engineering, operations, finance, executive functions, and a hybrid workforce.
• Autonomous, fast-moving work environment with responsibility for ownership, documentation, and continuous service improvement.
• Medical, dental, and vision benefits.
• 401(k) and paid time off.
• Stock options.
• Remote work is available as business needs require, alongside primarily on-site work.