Senior IT Support Engineer (AI)

Location: Primarily on-site at the Sunnyvale, California headquarters, with remote and after-hours work as business needs require; travel to other hirify.global and KSF sites may be required.

Base salary: $115,000–$135,000 per year, depending on experience; stock options included.

Company

hirify.global is a security technology company building autonomous security machines, AI-driven software, and integrated managed security services.

What you will do

• Serve as the Tier 2/3 escalation point for Windows and macOS hardware, software, connectivity, and identity issues, driving root-cause analysis and permanent fixes.
• Own endpoint lifecycle management, including zero-touch provisioning, compliance, application deployment, patching, and secure decommissioning through Microsoft Intune and Apple Business Manager.
• Administer Microsoft 365, Okta, Microsoft Entra ID, endpoint security, networking, physical access, remote support, and password management platforms.
• Lead infrastructure, security tooling, ITSM automation, AV, and M&A integration projects from requirements and planning through cutover and post-implementation support.
• Translate stakeholder requirements into system designs, workflows, platform configurations, vendor evaluations, and operational reporting.
• Mentor IT Support Analysts, maintain runbooks and the knowledge base, and drive improvements in support quality, response time, and first-contact resolution.

Requirements

• 8–10 years of progressive corporate IT experience, including at least 3 years in a senior, lead, or escalation-tier role.
• Expert Okta SSO and Microsoft Entra ID administration, including MFA, conditional access, SSO integration, SCIM provisioning, access lifecycle, and Okta Workflows automation.
• Advanced Microsoft Intune and Apple Business Manager experience, plus admin-level Microsoft 365 knowledge and Exchange Online PowerShell expertise.
• Strong PowerShell scripting and experience integrating Microsoft 365 and Okta APIs.
• Configuration-level experience with Freshservice or a comparable ITSM platform, including service catalogs, automation, SLA policies, asset management, and reporting.
• Must be available for primarily on-site work at the Sunnyvale headquarters, remote work as required, extended workdays, weekends, after-hours maintenance, incident response, and travel to other sites.

Nice to have

• Experience with public-company IT controls, SOX-adjacent audits, M&A integrations, or subsidiary technology consolidation.
• Administration experience with Slack Enterprise, GitHub SSO, Keeper, Brivo, or AV and conferencing platforms.
• Familiarity with NetSuite, ADP, HubSpot, Atlassian, or ClickUp.
• Conversational Spanish.
• Relevant certifications such as Network+, Security+, Microsoft, Okta, Apple, ITIL, CAPM, PMP, or CBAP.

Culture & Benefits

• Work in a modern, cloud-first IT environment supporting engineering, operations, finance, and executive functions.
• Partner directly with IT leadership and cross-functional stakeholders while coordinating external vendors.
• Medical, dental, and vision coverage.
• 401(k), paid time off, and stock options.
• Opportunities to deploy, govern, and train others on AI tooling for IT operations and the broader business.