Customer Support Associate

Location: Onsite in Anderson, South Carolina, United States

Company

hirify.global designs, manufactures, and markets power tools, outdoor power equipment, floor care products, and related accessories for home improvement, repair, and construction users.

What you will do

• Respond accurately to consumer, service center, and distributor calls about company policies and procedures.
• Verify and authorize warranty coverage and provide guidance for warranty and non-warranty service.
• Resolve consumer and authorized service center issues while applying policies flexibly.
• Provide information about parts purchasing locations and repair services.
• Process orders, pricing, stock availability, and order-status requests.
• Coordinate with internal customers on warranty claims, stock issues, and lost or damaged freight.

Requirements

• High school education or equivalent.
• At least one year of hirify.global customer service, call center, or closely related inbound-call experience.
• Strong written and verbal communication skills and excellent phone skills.
• Ability to communicate clearly with callers and professionally handle irate callers and high-stress situations.
• Ability to satisfy consumers and end users with minimal management intervention.
• Proficiency with Microsoft Word and Excel; Access experience is a plus.

Culture & Benefits

• Full-time employment in an onsite office environment.
• Competitive wages.
• Tuition assistance.
• 401(k) plan.
• Medical, dental, and vision coverage.
• Vacation and holiday leave.