Agent Support (Medicare)

Location: Tucson, Arizona, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, supporting independent agents and clients nationwide.

What you will do

• Provide verbal and written support to insurance agents, agencies, and carriers through email, phone calls, and welcome calls.
• Respond to inquiries, return voicemails, and resolve agent, client, and carrier-related concerns.
• Assist with Medicare carrier certifications, contracting processes, carrier websites, commission questions, and operational issues.
• Collaborate with insurance carriers and internal departments to improve issue resolution and agent support outcomes.
• Maintain records, create reports, and support agent needs using business systems and Microsoft Office tools.
• Manage multiple priorities while maintaining organization, accuracy, and timely follow-up.

Requirements

• High school diploma or equivalent.
• Customer service experience and strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Excel, Outlook, and Word.
• Strong organization, multitasking, listening, problem-solving, and troubleshooting abilities.
• Ability to learn and navigate multiple systems and carrier platforms while maintaining accuracy.
• Ability to work effectively in a collaborative team environment with a professional and reliable approach.

Nice to have

• Medicare industry experience.
• Experience in an office or administrative support environment.
• Spanish fluency or bilingual capabilities.

Culture & Benefits

• Career opportunities in a hyper-growth insurance and insurtech company.
• Family-like work environment with daily support and recognition for strong performance.
• Competitive compensation package and benefits for employees and their families.
• Work supporting independent agents who serve clients nationwide.