Customer Service Administrator

Location: United States; onsite only with no remote work options

Company

Manufactures and distributes sheet metal and HVAC products for residential, multifamily, and light commercial markets.

What you will do

• Enter, review, and process customer orders received by email, EDI, and phone.
• Update customer item numbers and pricing in Macola and assist with job quotes.
• Manage supplemental freight requests, backorder tracking, daily morning reports, and delivery sequence communications.
• Act as a liaison between customers, trucking companies, the Sales Department, and the Production Team.
• Manage reception duties, calls, visitors, mail, deliveries, office supplies, and the pool vehicle schedule.
• Support onboarding, background checks, drug screenings, employee communications, recognition programs, events, and special projects.

Requirements

• High school diploma or GED.
• Professional conduct and clear communication skills.
• Ability to prioritize, multitask, and maintain attention to detail.
• Proficiency in Microsoft Excel and Word, with working knowledge of PowerPoint.
• Ability to work effectively as part of a team.

Nice to have

• Experience with computer graphic software.

Culture & Benefits

• Inclusive workplace committed to equality, ethics, and diverse perspectives.
• Support for company events, employee activities, recognition programs, and engagement initiatives.
• Confidential handling of applicant information under EEO guidelines.