Software Support Representative

Location: Onsite in Strongsville, Ohio, USA

Company

hirify.global is a growing private software company serving clients and recognized as a leading workplace in Northeast Ohio.

What you will do

• Respond to client inquiries, resolve software issues, answer questions, and assist with software use or implementation.
• Spend 3–4 hours per day on the phone resolving client issues.
• Track issues in CRM software and maintain accurate documentation.
• Collaborate with internal departments to report and resolve technical client issues.
• Maintain expertise in software products, new modules, and relevant industry factors.
• Follow department and company standard operating procedures while providing professional assistance to clients, associates, and third parties.

Requirements

• Demonstrated ability to provide high-quality support to customers and associates.
• Excellent communication, critical thinking, organization, and teamwork skills.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Strong record-keeping accuracy and basic math skills.
• Full-time onsite availability in Strongsville, Ohio.

Nice to have

• Salesforce or other CRM software knowledge.
• Accounting or payroll knowledge.
• Related college degree or comparable education and experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan.
• Salary plus bonus compensation.
• Collaborative and energetic onsite work environment.