Customer Support Specialist (AI)

Location: Milwaukee, Wisconsin, United States; work is performed in the listed location.

Company

hirify.global develops healthcare technology products, solutions, and platforms for senior care providers and their support networks.

What you will do

• Provide customer support to internal and external users through ticketing systems, phone, and email.
• Resolve supplier and customer requests within SLA requirements and escalate complex issues when needed.
• Update customer data and configuration using operational tools, including AI-assisted automation.
• Educate providers and suppliers on the DSSI interface, request submission, and system navigation.
• Document issue resolutions and customer insights to support process improvements.
• Support operational projects and implement AI-powered improvements to increase efficiency and customer satisfaction.

Requirements

• Proven experience delivering exceptional customer service.
• Strong communication, conflict resolution, analytical, and problem-solving skills.
• Proficiency with Microsoft Word and Excel.
• Ability to provide occasional approved off-hours support when needed.
• Willingness to learn and apply AI-enhanced processes and new technologies.

Nice to have

• Experience with AI-powered customer support tools, chatbots, or automation.
• Associate’s or Bachelor’s degree in technology or a related field.
• Experience with ticketing software such as Zendesk.
• Background in database management, large datasets, or AI-driven business process improvement.

Culture & Benefits

• Full-time position with a generous benefits package.
• Customer-focused work supporting healthcare technology operations.
• Opportunities to apply AI and digital innovation to improve business processes.