Claim Specialist - Property Field Inspection

Location: Minneapolis, Minnesota; candidates must reside within the listed Minneapolis, Minneapolis North, or Minneapolis South ZIP codes and service the assigned territory. This is a field-based position with work from home, a mobile office/vehicle, in-person appointments, occasional travel to other territories, and flexible or irregular hours as needed.

Salary: $69,398.62–$99,000 annually, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance services and uses technology to support claims employees and customer service.

What you will do

• Conduct on-site inspections and assessments of residential and commercial property damage, including accident- and weather-related claims.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Meet with policyholders, explain coverage, gather evidence, document findings, and prepare detailed reports.
• Evaluate policy terms and coverage validity, applying local regulations, industry standards, and company guidelines.
• Negotiate and settle claims within authorized limits while addressing customer and stakeholder concerns.
• Travel within the assigned territory and occasionally assist in other territories.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and apply detailed policies, guidelines, or technical information accurately.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective interaction, communication, and interpersonal skills for working with policyholders, agents, and other stakeholders, including difficult or emotional conversations.
• Strong attention to detail, organizational skills, and analytical skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold equipment, climb ladders, traverse roofs at various heights and pitches using appropriate safety equipment, and crawl in tight spaces.
• Valid driver's license.
• Successful completion of required training, applicable proficiency and licensing examinations, motor vehicle record checks, background checks, and any required pre-employment assessments.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related field.
• Customer service experience involving customer assistance, inquiries, concerns, clear communication, and empathetic support.
• Understanding of property insurance concepts, coverage fundamentals, and general claims handling practices.
• Knowledge of residential and commercial building construction, building components and materials, water mitigation principles, and inspection processes.
• Working knowledge of Xactimate and XactContents.
• Completion of Rope and Harness Safety Training may be required.

Culture & Benefits

• Standard 38:45-hour work week with flexible scheduling and possible overtime or irregular hours.
• Medical, dental, vision, telemedicine, mental health, and wellbeing benefits; hirify.global pays most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Annual raise, bonus eligibility, paid holidays, parental leave, and time off initially earning up to 20 days annually.
• 401(k) plan with company contributions of up to 7% of salary, financial coaching, and additional family and community support programs.