Assistant Store Manager I (Luxury Fashion)

Location: Clarksburg, Maryland, USA — Clarksburg Premium Outlet, Coach

Base pay: $18.50–$38.25 per hour

Company

Coach is a global fashion house founded in New York in 1941 and part of hirify.global, a global portfolio of fashion and lifestyle brands.

What you will do

• Partner with the Store Manager to achieve sales goals through forecasting, planning, category initiatives, and KPI monitoring.
• Deliver exceptional customer experiences, uphold Coach service standards, and resolve customer issues.
• Recruit, onboard, coach, and develop team members while building a strong talent pipeline.
• Support virtual shopping, clienteling, customer data acquisition, and social media-driven customer engagement.
• Oversee scheduling, payroll, HR processes, loss prevention, safety, vendor relationships, and visual merchandising standards.
• Interpret market trends, shape store strategies, and collaborate with district and corporate teams on cross-functional projects.

Requirements

• At least 1 year of leadership experience in retail or service industries; luxury or fashion experience is preferred.
• Strong customer focus and the ability to succeed in a fast-paced environment.
• Demonstrated ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and retail systems, with knowledge of omnichannel services and clienteling strategies.
• Strong English proficiency required; ability to work nights, weekends, public holidays, and peak retail periods. Ability to regularly lift at least 25 lbs, occasionally up to 50 lbs, and perform stockroom and sales-floor movements.

Culture & Benefits

• Inclusive, innovative, and collaborative environment focused on customer service and team development.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid maternity and paternity leave.
• Equal opportunity and reasonable accommodation for disabilities or religious beliefs.