Inside Sales Representative

Location: Lansing, Michigan, United States; normal office environment with occasional travel to branches or business-related training and seminars.

Company

hirify.global is an employee-owned distributor serving electrical, automation, pipe, valve, fitting, steam, lighting, industrial controls, and instrumentation industries through eight divisions and more than 75 locations.

What you will do

• Communicate with customers and vendors, respond to inquiries, and provide professional customer service.
• Process orders and quotes in the business system and assist customers with vendor portals.
• Explain product features and applications, recommend product selections, and provide product submittal sheets for approval.
• Make outbound calls, follow up on quotes and leads, identify sales opportunities, and maintain customer records.
• Resolve customer complaints, coordinate with colleagues and vendors, close sales, and achieve sales targets.

Requirements

• Two years of customer service, sales, or distribution experience.
• High school diploma or GED.
• Proficiency with Microsoft Office and experience using ERP or other computer systems.
• Strong verbal and written communication, negotiation, organization, problem-solving, and prioritization skills.
• Ability to manage multiple requests in a fast-paced, cross-functional environment and handle escalated customer needs.
• Ability to sit for up to eight hours per day and perform work in a normal office environment.

Nice to have

• Two years of electrical sales and customer service experience.
• Experience with Eclipse ERP.
• Associate or bachelor’s degree.

Culture & Benefits

• Employee ownership model with opportunities to learn, grow, and receive coaching and mentoring.
• Collaborative environment where employee ideas and contributions are valued.
• Participation in sales and product training sessions.
• Long-term career environment with strong associate tenure.