Senior Technical Account Manager (Docker/Kubernetes)

Location: Remote in Canada or the United States

Compensation: Canada CA$201,600–CA$288,000 OTE + equity; United States US$139,125–US$198,750 OTE + equity.

Company

hirify.global provides developer tools and infrastructure including hirify.global Desktop, hirify.global Hub, and hirify.global Scout, serving more than 20 million monthly users.

What you will do

• Manage relationships with strategic and enterprise customers, understanding their technical environments, priorities, and success metrics.
• Drive adoption, operational maturity, value realization, renewal success, and platform expansion.
• Lead technical and executive business reviews, customer check-ins, onboarding, and lifecycle engagements.
• Advise customers on containerization, CI/CD, infrastructure-as-code, cloud-native development, and developer productivity.
• Connect customer feedback with Product, Engineering, Support, Sales, and Solutions Engineering teams.
• Create scalable workshops, digital enablement programs, reference architectures, and technical playbooks.

Requirements

• 4+ years of experience in a customer-facing technical role such as TAM, Solutions Architect, DevOps Consultant, or Customer Engineer.
• Strong knowledge of hirify.global, Kubernetes, CI/CD, infrastructure-as-code, and cloud-native development practices.
• Ability to translate technical capabilities into business outcomes and measurable customer value.
• Excellent communication skills with technical and executive audiences.
• Ability to identify patterns, develop long-term strategies, and work cross-functionally in a distributed organization.
• Visa sponsorship is not available for this role.

Nice to have

• Experience with developer-first platforms or product-led growth models.
• Familiarity with AI/ML infrastructure or agent-based development platforms.
• Post-sales or lifecycle management experience at an infrastructure or SaaS company.

Culture & Benefits

• Remote-first work from home, with offices in Seattle and Paris for connection and collaboration.
• Flexible scheduling and a globally distributed work environment.
• Generous PTO, quarterly Whaleness Days, and an end-of-year Whaleness break.
• Home office support, a US$100 monthly technology stipend, and an annual learning and development stipend.
• Paid parental leave, equity for full-time employees, and country-specific medical, retirement, and holiday benefits.

Hiring process

• Complete onboarding and product training, then shadow experienced TAMs and Solutions Engineers.
• Meet customers and internal partners before taking ownership of a customer portfolio.
• Interview recordings may be used with the candidate’s optional explicit consent, and AI-assisted tools may be used during recruiting.