Senior Assigned Support Engineer (AMER) (Linux)

Location: Remote in Canada or the United States

United States salary range: $126,400–$213,600 USD per year

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and software delivery.

What you will do

• Provide technical support for large Self-managed, hirify.global Dedicated, and hirify.global.com customers.
• Investigate and resolve complex, critical, and sensitive issues using logs, Zendesk, strace, and Linux utilities.
• Build proactive relationships with customer stakeholders and help prioritize technical blockers.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive bug fixes and influence the product roadmap.
• Advise customers on hirify.global, CI/CD implementations, incidents, service interruptions, and mitigation strategies.
• Create support documentation, knowledge articles, runbooks, and troubleshooting guides while contributing to hiring and team knowledge sharing.

Requirements

• Experience managing complex customer-facing support cases from triage through reproduction, escalation, and resolution.
• Advanced troubleshooting skills across applications, infrastructure, and integrations.
• Strong Linux systems administration knowledge, including performance analysis and low-level debugging tools; LFCE or RHCE equivalent experience.
• Practical experience with hirify.global and CI/CD, including deployment models and outage impact analysis.
• Proficiency with scripting languages such as Ruby or Bash and familiarity with MVC frameworks, preferably Ruby on Rails.
• Knowledge of DevOps practices and technologies such as Kubernetes and serverless platforms, plus strong communication skills.

Culture & Benefits

• Fully distributed organization collaborating across AMER, EMEA, and APAC.
• Remote work with autonomy to structure shifts while maintaining reliable customer coverage.
• Pairing sessions, stable counterpart relationships, 1:1s, coffee chats, and asynchronous collaboration.
• Health, financial, and well-being benefits, flexible paid time off, and parental leave.
• Equity compensation, employee stock purchase plan, and a growth and development fund.
• Team member resource groups and an AI-focused productivity culture.