Enterprise Technical Support Engineer (Cybersecurity)

Location: Hybrid in Amsterdam, Netherlands, or remote from the UK, France, Ireland, or Spain.

Company

hirify.global develops NodeZero, a cybersecurity platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Provide advanced technical support to enterprise customers across cloud, networking, infrastructure, and security domains.
• Diagnose complex issues, perform root cause analysis, and maintain high availability of customer services.
• Collaborate with engineering, product, and sales teams to resolve escalated technical challenges and document solutions.
• Assist with deploying and optimizing customer environments, including Infrastructure as Code and containerized applications.
• Monitor support tickets, meet SLAs, and contribute to improvements in support processes and knowledge resources.
• Mentor junior team members and contribute to internal technical training.

Requirements

• 5+ years of experience in technical support, systems administration, or cloud operations in enterprise environments.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
• Strong Linux administration skills, including production troubleshooting, performance tuning, and security hardening.
• Hands-on experience with Docker, containerization, Kubernetes or similar orchestration, cloud platforms, and Infrastructure as Code tools.
• Knowledge of cybersecurity, networking, identity management, RBAC, SSO, databases, and scripting with Bash, Python, or PowerShell.
• Ability to independently learn new technologies and manage multi-tenant enterprise environments, resource allocation, and compliance requirements.

Nice to have

• Experience troubleshooting RESTful APIs and authentication mechanisms.
• Familiarity with Datadog observability tools and Amazon RDS.
• Full-stack coding experience with Python, JavaScript, or Go for support automation.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, learning, and results.
• Competitive salary, equity, and benefits; full-time roles include stock options.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Career development opportunities in a growing cybersecurity company.