Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Planning and executing strategies to drive customer adoption and operationalization of the Wiz platform with an accent on technical guidance, escalations, and cross-functional collaboration. Focus on building Success Plans with KPIs, troubleshooting complex cloud security issues, and managing renewals and account escalations for enterprise customers.

Location: Remote (South Korea)

Company

Wiz provides a platform that secures cloud and AI applications by connecting code, cloud, and runtime into a shared context.

What you will do

• Guide customers on deployment and operational best practices, including establishing a Wiz Center of Excellence and handling technical escalations.
• Build trusted advisor relationships with stakeholders from practitioners to C-level to increase adoption, retention, and satisfaction.
• Create Success Plans with goals and KPIs, measure KPI achievement, and report results internally and externally.
• Troubleshoot technical issues and coordinate with Engineering and Support to resolve escalations quickly.
• Advocate for customer needs across Product Management, Support, and other teams; program-manage account escalations and feature availability insights.
• Partner with Sales and Renewal teams to secure contract renewals and identify expansion opportunities across the customer organization.

Requirements

• 8+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications preferred.
• Familiarity with container technologies (Docker, Kubernetes) and related security considerations.
• Proven ability to troubleshoot complex technical issues and drive resolution.
• Track record of building and maintaining relationships with enterprise clients and exceeding performance targets.
• Legal right to work in the country where the position is based; no visa sponsorship is offered.

Culture & Benefits

• Work with Wizards across the globe to protect customer infrastructure.
• Collaborative environment across Product Management, Sales, Engineering, and Support.
• Opportunity to contribute to customer success and account growth in a fast-growing startup.
• Remote work from South Korea.

Hiring process

• Interviews focused on technical account management experience, customer-facing skills, and ability to handle escalations.
• Discussion of how experience translates into Success Plans, KPIs, and renewal/expansion outcomes.