(Strategic Accounts) Customer Success Manager - EMEA

Location: Remote in Europe, aligned with CEST

Company

hirify.global provides a unified multimodel contextual data platform that connects enterprise data with LLMs, copilots, and AI agents through graph, vector, document, key-value, and search capabilities.

What you will do

• Drive adoption, retention, and expansion across high-value strategic accounts.
• Lead customer onboarding and adoption through tailored success plans.
• Build trusted-advisor relationships with executive and operational stakeholders.
• Conduct QBRs and MBRs to track ROI and business outcomes.
• Provide elevated technical support for issues, bugs, upgrades, and open customer cases.
• Identify expansion opportunities with Sales and represent customer feedback to Product and Engineering.

Requirements

• At least 5 years of experience in customer-facing roles, including customer engagement and technical training.
• Experience with ticketing systems such as JIRA or Zendesk.
• Experience with at least one programming language, such as C++, Java, or JavaScript.
• Knowledge of network fundamentals including DHCP, DNS, and HTTP.
• Hands-on Unix/Linux administration experience with systems such as RedHat, CentOS, or CoreOS.
• Experience with Docker, Kubernetes, NoSQL technologies, database systems, troubleshooting, root cause analysis, and technical communication in English.

Nice to have

• Experience with graph technologies.

Culture & Benefits

• Remote work in Europe with CEST alignment.
• Work on AI and data infrastructure for enterprise applications.
• Collaboration with engineering, marketing, and product leadership.
• Opportunity to influence how enterprises build AI-powered applications.