Virtual Customer Service Representative (Healthcare)

Location: Remote within Canada

Pay: $19.00 CAD per hour to start, plus benefits after three months of employment.

Company

hirify.global provides technology-enabled clinical, financial, and administrative healthcare solutions for providers and patients.

What you will do

• Handle inbound and outbound calls with patients about healthcare billing concerns and past-due balances.
• Answer questions about medical bills, benefits, claims, payments, and patient accounts.
• Review insurance Explanation of Benefits documents to determine patient responsibility, adjustments, and write-offs.
• Explain charges, requirements, policies, and available patient financial care resources.
• Maintain confidentiality and follow HIPAA, regulatory, and internal compliance requirements.
• Provide timely, professional customer service while working across multiple systems.

Requirements

• Strong organization, customer service, and communication skills.
• Moderate computer proficiency with Microsoft Office and/or Google Workspace.
• Problem-solving skills, sound judgment, attention to detail, and reliable follow-through.
• Ability to multitask across multiple systems and work with little to no supervision.
• One year of experience with electronic medical record systems is required.
• One year of customer service and patient contact center or call center experience is required.

Culture & Benefits

• Virtual patient contact center environment with individual performance measurement and team collaboration.
• Four-week comprehensive training program; training time counts toward employment start.
• Career growth opportunities.
• Healthcare benefits and paid time off for eligible full-time employees.
• Benefits begin after three months of employment, subject to eligibility requirements.