Remote Client Operations Supervisor (Healthcare)

Location: United States; remote and onsite facility work with travel required

Salary: $24–$25 per hour

Company

hirify.global provides client and release-of-information operations for healthcare facilities.

What you will do

• Supervise assigned client accounts and answer day-to-day questions from clients and Release of Information Specialists.
• Monitor productivity, quality, customer service, revenue goals, and operational performance.
• Coordinate onsite staffing, schedules, time-off requests, payroll approvals, workflow distribution, and remote supervisor support.
• Assist with training, evaluation, interviewing, hiring, counseling, and disciplinary recommendations for site personnel.
• Review release-of-information requests, validate authorizations, retrieve and scan medical records, and document disclosures.
• Prepare dashboards, performance reports, invoices, quality reviews, site evaluations, and travel expense reports.

Requirements

• High school diploma or GED; some college is preferred.
• RHIT certification or successful completion of the ROI Certification course with a score of at least 85% within 90 days is required.
• Knowledge of HIPAA privacy standards is required.
• Effective communication with clients, staff members, and management.
• Valid driver’s license, safe driving history, and ability to travel.
• Medical records or healthcare experience and medical terminology coursework are preferred.

Culture & Benefits

• Work includes both remote and onsite coordination across assigned facilities.
• Mandatory meetings and training sessions are part of the role.
• Responsibilities include maintaining secure and confidential handling of facility and patient information.
• Travel expenses are submitted with original receipts according to company procedures.