Bulk Sales Support Specialist (MDU Customer Service)

Location: Remote, US context

Company

hirify.global/Sparklight provides connectivity services and supports customers and communities through its cable and broadband operations.

What you will do

• Serve as a primary support contact for residents, property partners, and internal teams supporting bulk MDU accounts.
• Set up and qualify accounts, enter orders, coordinate provisioning, process service changes, and support move-in and move-out activity.
• Coordinate with Sales, Account Management, Field Operations, Billing, and Customer Care to resolve service and account issues.
• Educate residents and property contacts about service offerings, equipment, installation expectations, billing, and support processes.
• Research billing discrepancies, service interruptions, duplicate accounts, non-pay issues, transfers, and other customer care concerns.
• Schedule and monitor installations, document interactions in customer management systems, maintain property records, and escalate complex issues through resolution.

Requirements

• 3–4 years of prior experience.
• High school diploma or equivalent.
• Ability to provide accurate, empathetic, and proactive customer support.
• Ability to coordinate across internal teams and communicate with residents and property contacts.

Culture & Benefits

• Remote work environment with an emphasis on work/life balance, inclusion, and community impact.
• Medical, dental, and vision coverage from day one.
• Life insurance and a 401(k) with 100% matching up to 5% from day one.
• Generous paid time off and tuition reimbursement of up to $5,250 in the first year.
• Career advancement and recognition programs.
• Complimentary hirify.global services and discounts where available.

Hiring process

• Offers are contingent on successful background, drug screening, and reference checks.