Customer Support Specialist (Employee Benefits)

Location: Hybrid in Salt Lake City, Utah, United States, with a minimum of one weekly onsite meeting; the first two weeks of training are onsite.

Salary: $22.16 per hour

Company

DMBA is a non-profit organization that administers health and financial benefits for companies owned by or affiliated with The Church of Jesus Christ of Latter-day Saints.

What you will do

• Support participants by phone and email with provider-related questions and transactions.
• Provide customer service to participants, providers, and employers.
• Build knowledge of employee benefits and apply it to customer inquiries.
• Handle challenging conversations with professionalism, patience, and positivity.
• Identify solutions, follow through on issues, and maintain accurate communication.

Requirements

• High school diploma or equivalent.
• Basic computer skills and comfort using technology.
• Proficiency in spoken and written English.
• Strong listening, communication, problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently, remain dependable, and collaborate effectively.

Nice to have

• Previous customer service call center or phone-based support experience.

Culture & Benefits

• Full-time hybrid schedule of 40 hours per week, with remote flexibility and weekly onsite attendance.
• Eight-to-ten-week training program combining onsite training and virtual classroom instruction.
• Company-provided equipment.
• Medical, vision, dental, life insurance, retirement contributions, and 401(k) matching.
• Paid leave, sick leave, 12 paid holidays, and a birthday day off.
• Tuition reimbursement, career development programs, online training courses, wellness resources, and an onsite gym.

Hiring process

• Nine-month contract with potential extension based on performance and organizational priorities.