Customer Service Representative – Orders & Customer Support

Location: Permanent work from home in a remote/offshore environment; availability required from 9:00 AM to 6:00 PM CST, Monday–Friday, with a one-hour unpaid lunch break. Weekend or holiday coverage may be required based on business needs.

Company

hirify.global provides customer support roles through independent-contractor arrangements.

What you will do

• Respond to customer inquiries by phone, email, chat, and other channels.
• Assist with orders, shipping, returns, warranties, cancellations, and account updates.
• Provide product information and basic troubleshooting support.
• Coordinate with fulfillment, inventory, billing, and other internal teams.
• Resolve concerns, follow up on open cases, and escalate complex, sensitive, legal, safety, or regulatory matters.
• Maintain CRM, ticketing, order, and customer records while meeting service-level, productivity, response-time, and satisfaction goals.

Requirements

• Customer service experience is preferred.
• Excellent written and verbal English is required.
• Strong computer and internet skills.
• CRM, ticketing, or order management experience is preferred.
• Strong multitasking, organization, problem-solving, and communication skills.
• Reliable internet, a suitable work-from-home setup, and reliable attendance during scheduled hours are required.

Culture & Benefits

• Independent-contractor engagement.
• Permanent work-from-home arrangement.
• Immediate hiring.
• Health insurance coverage for eligible locations.

Hiring process

• Complete application assessment questions.
• Complete a technical check and submit a voice recording.
• Hourly pay is established based on performance during the application process; complete submissions receive priority review.