Billing Support Specialist (Fintech)

Location: Remote, USA

Company

hirify.global provides real-time and historical futures, options, and equities market data through a unified API for modern financial services.

What you will do

• Serve as the primary contact for billing questions involving invoices, payments, accidental charges, and disputes.
• Explain charges, investigate usage data, and resolve discrepancies such as duplicate requests and overages.
• Set up and maintain enterprise billing accounts, subscriptions, invoices, and payment details in Stripe.
• Manage dunning communications, vendor onboarding forms, and hirify.global’s vendor invoices for data and exchange fees.
• Support billing disputes, renewals, and mid-term upgrades in coordination with Sales and Finance.
• Improve invoicing templates, FAQs, and customer-facing billing documentation based on recurring issues.

Requirements

• Customer service orientation with a patient, personable approach and comfort speaking with customers by phone.
• Experience resolving billing disputes, collections, or accounts receivable/payable issues.
• Comfort managing complex recurring, usage-based, or subscription billing cycles.
• Strong organization and attention to detail, with the ability to own processes end to end independently.
• Bachelor’s degree.
• Experience with billing or invoicing software such as Stripe, NetSuite, or QuickBooks.

Nice to have

• Experience in financial services, healthcare billing, insurance coordination, technology, B2B SaaS, or startup environments.

Culture & Benefits

• 100% remote work with teammates living around the globe.
• Health, dental, disability, and life insurance benefits.
• 401(k) matching for full-time employees.
• Payment in the employee’s local currency.