Outbound Business Account Representative (Broadband)

Location: Phoenix, AZ, United States; remote work indicated by the #LI-Remote tag

Company

Cable One and Sparklight provide broadband, phone, cable, and related communication services to residential and business customers.

What you will do

• Follow up with current business customers to assess satisfaction and identify suitable service upgrades.
• Make outbound calls to prospective small and mid-sized business customers.
• Present Sparklight broadband, phone, and cable communication packages.
• Ask discovery questions, address customer needs, solve problems, and close sales.
• Provide customer support and accurately enter customer data into Salesforce.
• Use product expertise to answer questions and explain the value of switching to Sparklight.

Requirements

• Three to six months of related experience and/or training.
• Proactive, outgoing communication style with the ability to direct conversations and close sales.
• Ability to encourage customer commitment, identify needs, and find solutions.
• Previous outbound telemarketing experience in a call center is preferred.
• An Associate's degree or higher is preferred.

Culture & Benefits

• Medical, dental, and vision plans begin when employment starts.
• Life insurance and paid time off, including vacation, holidays, and personal or sick days.
• 401(k) plan with a 100% company match of up to 5% of eligible compensation after one year of service.
• Tuition reimbursement of up to $5,250 in the first year.
• Up to $75 per month toward cable and internet services.
• Collaborative work environment, recognition programs, advancement opportunities, and an inclusive workplace.

Hiring process

• Employment offers are contingent on successfully completing background, drug screening, and reference checks.