Senior Manager, Sales Operations & Support – Residential Sales (Telecommunications)

Location: Remote USA

Company

hirify.global provides broadband, cable, and related connectivity services through the Sparklight family of brands.

What you will do

• Develop and execute the operational strategy for Residential Sales across Door-to-Door, MDU, retail, and other sales channels.
• Lead the Sales Operations & Support team across sales administration, reporting, order support, sales enablement, and operational execution.
• Oversee order management, sales tools, inventory coordination, field support, issue resolution, product launches, promotions, compensation plans, and system enhancements.
• Own monthly and quarterly commission governance, calculations, controls, audits, discrepancy investigation, reporting, and executive summaries.
• Develop dashboards and KPIs covering sales performance, productivity, conversion, operational health, and commission accuracy.
• Lead cross-functional initiatives with Sales, Finance, Marketing, HR, Customer Operations, Billing, IT, Product, and Business Intelligence.

Requirements

• Bachelor’s degree in Business, Finance, Operations, Marketing, or a related field, or equivalent experience.
• 7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.
• 3+ years of experience managing professional teams.
• Experience supporting residential sales organizations in telecommunications, broadband, cable, wireless, or subscription-based industries.
• Experience managing sales compensation programs and commission administration, with strong analytical and financial skills and advanced Excel and reporting capabilities.
• Experience with CRM, sales enablement, commission, reporting, and related operational platforms, plus strong project management and executive communication skills.

Nice to have

• Experience with Door-to-Door, retail, MDU, or field sales organizations.
• Knowledge of broadband, fiber, cable, or telecommunications products and operations.
• Experience with Power BI, Sigma, Tableau, ERP, CRM, commission, or workforce management platforms.
• Lean Six Sigma or continuous improvement certification.

Culture & Benefits

• Remote/hybrid work environment, subject to business needs.
• Medical, dental, and vision plans effective from the start of employment.
• Life insurance and paid vacation, holidays, and personal/sick days.
• 401(k) with a 100% company match, up to 5% of eligible compensation after one year of service.
• Tuition reimbursement of up to $5,250 in the first year, plus select-location cable and internet discounts.

Hiring process

• Offers are contingent on successful background, drug screening, and reference checks.