Customer Success Manager (Cybersecurity)

Location: Not specified

Company

hirify.global provides a next-generation cloud security platform that uses runtime context and eBPF-powered sensors to prioritize risks and protect cloud infrastructure.

What you will do

• Serve as the primary business-facing contact and trusted advisor for strategic customers.
• Own the post-sale customer journey from onboarding through renewal.
• Track renewal timelines, forecast risks, and coordinate with Sales on retention and expansion.
• Develop joint success plans aligned with customer objectives, KPIs, and success criteria.
• Partner with TAMs, Sales, Solutions Architects, and Product to drive adoption and customer outcomes.
• Lead Quarterly Business Reviews, program reviews, and executive readouts.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud security programs and modern security organizations.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Experience driving adoption, managing complex accounts, and leading cross-functional programs.
• Ability to partner with technical teams and Sales to support retention and customer outcomes.
• Ability to connect technical capabilities with business impact, security outcomes, and ROI.

Culture & Benefits

• Opportunity to work on a next-generation cloud security platform.
• Creative, fast-paced environment with opportunities to explore new ideas.
• Work focused on measurable customer impact and business growth.