Senior Customer Success Manager (Cybersecurity)

Location: Remote (United States); travel to strategic accounts as needed, approximately 35–40%, including twice-yearly in-person visits for accounts over $100K ARR.

Estimated total compensation: $160,000–$200,000 annually, including base salary and bonus.

Company

hirify.global provides cybersecurity ratings and third-party risk management technology used by organizations worldwide to identify and remediate risks across their digital footprints.

What you will do

• Manage a portfolio of customer relationships across industries and align engagement strategies with cybersecurity and risk management objectives.
• Advise customers on the hirify.global platform, cybersecurity risk domains, and business value.
• Drive retention, renewals, expansion, and accurate forecasting in collaboration with Sales.
• Own the renewal quote-to-cash process with minimal Sales involvement.
• Increase customer value through platform adoption, new use cases, and expanded engagement.
• Build relationships from daily users to C-suite stakeholders and represent customer feedback in product and service discussions.

Requirements

• Bachelor’s degree.
• 5–7 years of experience in account management, customer success, technical account management, or a similar customer-facing role.
• Solid understanding of cybersecurity or third-party risk management practices.
• Strong technical aptitude for translating platform capabilities into customer business value.
• Experience owning renewals and quote-to-cash mechanics with minimal Sales involvement.
• Strong written and verbal communication and meticulous organizational skills.

Nice to have

• Experience developing executive-level customer relationships.
• Cyber insurance experience.
• Experience with strategic account planning, QBRs, and upsell or cross-sell initiatives.
• Demonstrated ability to grow annual recurring revenue through consultative account management.

Culture & Benefits

• Competitive country-specific salary and stock options.
• Health benefits and unlimited paid time off.
• Parental leave and tuition reimbursement.
• Annual performance-based incentive compensation and potential equity awards.
• Equal employment opportunity and reasonable accommodation support.